Job Location : Hemel Hempstead Industrial Estate, UK
About the role:
To support our growth, we are seeking a dynamic Service Delivery Manager to manage key customer accounts and ensure day-to-day service delivery. This role requires technical knowledge to facilitate conversations with Networks, Infrastructure, Windows, and Apple Mac teams, though it is not a technical role.
Reporting to the Head of Service Delivery, you will work with the Project Management and technical teams to deliver support through onsite and Service desk teams. Responsibilities include optimizing resources, budgets, systems, and procedures to ensure top customer satisfaction.
We need someone with a can-do attitude, high attention to detail, and excellent work standards. You should be adaptable, pragmatic, and able to identify business development opportunities. A strong service delivery background in a Tech/Managed Service environment is preferred.
You will ensure all SLAs and contractual obligations are met for key accounts, solve problems, negotiate, and make commercial judgments. Excellent communication skills are essential for managing business and customer demands.
We are looking for a team player who can juggle multiple tasks in a high-tech environment.
You will be responsible for:
Key Skills:
Why Academia?
Academia is an innovative and rapidly expanding technology company on a mission to transform IT services for large public and private sector customers. We’re not just a supplier; we’re a trusted partner for thousands of clients.
Our ethos is simple, if we can provide great technology and make it work, we will empower our customers to optimise their investment in technology. Your IT success is our business.
Building a strong reputation over 20 years as a top-tier provider of IT solutions and services, the company has sustained double-digit growth, with revenues exceeding £150 million in FY24. We have picked up prestigious industry awards along the way, including the highly prized CRN reseller of the year award.
Backed by Strive Capital, which has provided strong financial and strategic support since 2020, Academia is well-equipped to continue expanding into new areas. Our dedicated lifecycle division, launched to meet the growing demand for sustainable IT solutions, reinforces our commitment to reducing environmental impact while supporting the full lifecycle of our technology.
Our culture is built on teamwork, innovation, integrity, ambition, and a commitment to delivering excellent customer service. With ambitious growth plans and a supportive, collaborative environment, Academia is a fantastic place for professionals eager to make an impact. Join us and become part of one of the UK’s most exciting tech success stories.
Benefits
Salary : -
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