Servicing and Compliance Manager - Transform Housing : Job Details

Location: LeatherheadJob Type: PermanentContract Type: Full timeSalary: £52k - £55k p.a. (depending on experience) plus benefits

About us:

Each year, we provide housing and support for more than 1,800 socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and South-West London.We make a difference to clients by enabling them to feel valued and supported. We have a strong sense of social responsibility and believe everyone should be able to live independent and fulfilling lives. Our values – respect, empowerment, responsibility, and excellence – guide everything we do.

The role:

We have been transforming lives for more than half a century, over this time we have successfully grown our services and developed strong relationships with our stakeholders, partners, and suppliers. We have ambitious plans, and we aim to continue to strengthen our activity and grow to support more clients in the future.

For this role we are looking for not only someone who has the required knowledge and experience, but has the drive, determination and vision to shape how we deliver our future services to meet the needs of our clients and Transform. It is an opportunity to make a real change and build on our existing service delivery within Asset Management.

We currently manage just over 900 units (living accommodation). The role will focus on the delivery of servicing and compliance across our stock portfolio to include gas maintenance, fire alarm servicing, fire risk assessments, etc and other contracts which are service chargeable such as grounds maintenance. These are currently delivered through our In-house repairs team and external contractors. Awareness of regulatory requirements is essential, and you will need to embrace IT. There will be regular contact and liaison with our Inhouse Repairs Team, Transform staff, external contractors, and clients, so good communication skills are required.The role will involve frequent travel across our stock portfolio, so you will need to have suitable transportation. This is also a hybrid role, but there will be a need to be in our various offices as and when required.

We are ideally looking for:

• Can demonstrate where they have implemented and made changes around service delivery• Experience in delivering and managing statutory servicing and inspection regimes within the sector.• Delivering and managing cyclical works and contracts, including those which are service chargeable• Management of trade operatives or direct labour, and external contractors• Delivery of works against agreed performance indicators, contractual requirements and within agreed budgets.• Evidence of a strong procurement background can produce specifications and ensure works are carried out to the required standard.• Aware of property legislation and standards relating to social and supported housing• Can organise their own workload and provide regular updates on progress.• Good IT skills as this is a key part of the role.• Good communication skills, especially dealing with staff and residents face to face.

Tick most but not all the boxes?

The best candidate rarely does! If you are excited by this role, share our values and feel you have most of what we are looking for, go ahead and apply – you could be exactly who we need.

Our benefits are great too, they include:

• 28 days annual leave per annum, plus bank holidays and one wellbeing day each year.• The opportunity to buy or sell up to five days annual leave per holiday year.• A defined contribution pension scheme and life assurance.• A comprehensive range of discounts and wellbeing resources through our benefits platform.

Other things you need to know

At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we’re inclusive, so we want to hear from anyone who is great at what they do and who shares our values.

If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help.

We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

You may also have experience in the following: Compliance Officer, Team Leader, Services, Service Manager, Project Management, Programme Manager, Programme Management, , Legislation, Regulation, , Policy Officer, Compliance, Compliance Coordinator, Compliance Advisor, Quality Advisor, Quality Assurance, Quality Assurance, Health and Safety Officer, Administrator, Administration etc.

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