SME Credit Operations Energy Specialist - Nottingham - Appcastenterprise : Job Details

Bringing that feel-good energy.We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

As a Credit Operations Energy Specialist, you’ll be part of our SME credit operations family and have the most important job – wowing our customers. You’ll work with our business customers, owning the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey.

Here’s a taste of what you’ll be doing

• Talk to our business customers about their debt, problem-solving to provide affordable solutions to help reduce their debt and collect payment

• Become an expert in collections and support customers with everything from billing to meter exchanges to achieve a positive outcome for the customer and the payment of their bill

• Provide exceptional customer service over the phone and via email

• Own a portfolio of our business customers’ debt, using the skills and knowledge you’ll learn along the way to make commercial decisions for the benefit of our customers and our business

• Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions

• Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back

Are we the perfect match?

Here’s what we need from you

• Passionate about delivering an exceptional customer experience to our business customers

• Resilient and excited to tackle complex problems, collect payment and reduce debt

• Great communicator with strong English skills (written and verbal)

• Ability to navigate challenging conversations

• A team player who thrives in a fast-paced environment

• Confident in making decisions and embracing change

It would be great if you had

• Previous customer service experience (don’t worry if you’re new to energy, we’ll provide full training)

• A proactive mindset and a passion for making a difference

Here’s what else you need to know:

• Role may close earlier due to high applications.

• Competitive salary: £24,195 - £26,010 per annum, dependent on experience

• Hybrid working approach: split your week between home and our hub (typically 2-3 days at our hub)

• Generous holidays: 26 days holiday plus bank holidays AND a guarantee of your birthday off

• Regular socials: our time together as a family to wind down

• Work-life balance: we work Monday-Friday, 9AM-5PM, so you can enjoy your evenings and weekends

• Amazing benefits: access a wide range of flexible benefits including buying extra holidays, retail discounts, health and wellbeing options and more

• Pension scheme: enjoy a generous pension contribution for your future

• Contract: full-time, part-time (minimum of 30 hours per week)

• DBS check: for successful candidates, a basic DBS check will be required

• Right to Work: unfortunately, this role is not sponsorable under the UKVI points-based system

Please note

If you are invited to a discovery day, this will be held at our Nottingham hub. If you are successful in your application, our initial 8 week training will also be held at our Nottingham hub, after this time, you will be based at your closest hub (either Syston or Nottingham). You will therefore be expected to commute 3 times a week during this period. The start date for this role is 13th January 2025, please do not apply if you cannot make this start date and commit to eight weeks of training without annual leave.

A place to be you

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.