Social Media Customer Service - Mpeople Recruitment : Job Details

Job Title: Social Media Customer ServiceLocation: Leeds City CentreSalary: £11.44 per hourContract: Temporary (3 months, with review)Hours: Full-time and part-time roles available (5 out of 7 days per week, fixed shifts between 8am and 10pm)

About the Role:We are excited to offer an opportunity to join the Social Media Team of a global supermarket leader. This is a temporary role with potential for review, providing an excellent chance to gain experience with a renowned company. Full training and support will be provided to ensure you can deliver exceptional service to customers via social media and email platforms.

Key Responsibilities:

• Handle customer complaints and queries on social media platforms such as Facebook and Twitter, ensuring timely and professional resolution
• Respond to a high volume of customer emails, tailoring your approach to each individual
• Liaise with external PR and media agencies when required
• Effectively manage a ticket log system to track customer interactions
• Adapt to various customer needs while maintaining excellent service standards

What We’re Looking For:

• A positive, proactive attitude with strong decision-making skills
• Excellent written and verbal communication skills
• Ability to learn quickly and remain composed under pressure
• A team-oriented mindset with the ability to share ideas and collaborate effectively
• Basic computing skills and a flexible approach to working hours, including evenings and weekends

Benefits of the Role:

• Be part of a supportive and passionate team
• Gain valuable experience with a globally recognised business
• Access to on-site parking and a subsidised canteen
• Opportunities for personal development and growth through a dedicated learning and development team
• Fantastic location
• Subsidised canteen
• Casual dress
• Company events
• In-house training

This is a great opportunity to work with a market leader known for delivering exceptional service to its customers and valuing its employees. If you’re ready to take the next step in your career and are available to start immediately, we’d love to hear from you.

How to Apply:Submit your application today to join a team that makes a difference every day.