Spa Therapist - First Choice Staff : Job Details

Position Title: Spa Therapist

Reports To: Spa Director

POSITION OVERVIEW

Provide a consistently excellent and professional treatment service to guests, operating to Company Standards, following procedures and protocols specified.

Provide all guests with Home Care advice with a focus on product recommendation

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS

(Please note "Guest" includes male and female resident guests, members, Spa Day guests and external treatment clients)

• To have impeccable personal presentation at all times, highly groomed, polished appearance. Uniform, accessories, hair, make up (compulsory) in line with Spa standards.
• Carry out all treatments (after training as appropriate) on the Spa treatment menu adhering to procedures and standards specified. Please note that at least 50% of the Spa’s business is massage of various kinds including Deep Tissue Massage.
• Greet all guests by name, carry out consultation, discuss medical issues and guest priorities and expectations of the treatment.
• Respect guest’s privacy and confidentiality at all times.
• Give after treatment advice and make appropriate product recommendations to all treatment guests thereby generating retail revenue.
• Prepare treatment room in accordance with standards prior to every treatment and clean and tidy up after each treatment.
• Clean, tidy and ensure perfect presentation of treatment rooms, manicure/pedicure suite and preparation room. Perform cleaning duties as when required.
• Be fully conversant with the departmental standards and ensure that these are adhered to for every guest.
• Ensure use of professional products is appropriate for the treatment and not excessive in order to safeguard the cost of treatments target.
• Assist with stock taking when required.
• Attend treatment and product training courses as required.
• Participate in team meetings.
• Liaise closely with Receptionists regarding appointment schedules and changes to schedules.
• Take direction and instruction from Managers and Spa Receptionists to accommodate the needs of guests and to ensure the smooth running of the department.
• Communicate effectively with Spa Receptionists to ensure a seamless service is provided to guests and a professional image is maintained.
• Be flexible, expect changes to work schedules and adjustments to shifts to suit the needs of the guests.
• Be conversant with hotel policies regarding health and safety, fire and security.
• Assist with receptionist and spa attendant duties when required.

QUAIFICATIONS & DESIRABLES

• Fully qualified Therapist, preferably ITEC, CIDESCO, CIBTAC or equivalent
• Minimum NVQ Level 3
• Ideally a qualification in deep tissue massage
• Previous experience in a five star spa environment
• Attention to detail
• Excellent presentation standards
• Strong customer service skills

Salary ranges from £26k - £31.5k dependant on experience, please note you will also receive service charge of £3.5k to £4k on top of your annual salaries.

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