Specialist Technical Support Level 3 (Critical Saab Support) - West Mercia Police : Job Details

We’re on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions.

The main purpose of the Specialist Technical Support Level 3 (Critical Saab Support)role is working as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.

To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.

The ideal candidate would have:

Essential:

• Application support
• Windows Server
• VMware
• M365
• ITIL incident and change management

Desirable:

• Command and Control system experience - ideally Saab SAFE
• Network & Telephony
• Database support
• Radio (Airwave)
• Azure Virtual Desktop
• Omnissa Horizon
• Load Balancing (preferably JetNexus)
• Monitoring tools e.g. SolarWinds
• Cyber security awareness
• Experience of Operations & Communications Centres
• Policing background

• The Specialist Technical Support Level 3 (Critical Saab Support) role is an office/site based role
• This is a CV only process
• The salary includes a 5% market supplement (reviewed April annually)

The closing date for this post is 12 noon on Thursday 26th September 2024

Why work for us?

• 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays.
• Generous pension scheme.
• Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
• Police Mutual, affordable private healthcare and other savings.
• Gym membership discounts.
• Discounts on Electric Vehicles and Cycle to work scheme.
• Register for a Blue light card - over 15,000 discounts from large national retailers.

To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.

• We embrace diversity and welcome applications from everyone.
• We are also happy to talk flexible working where it is suitable for the role.

If you require any support to complete your application or you have any questions please contact the recruitment team on 0 1 9 0 5 7 1 8 4 4 4 (press option 1 then 5)

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.