Store Manager - Costa Coffee : Job Details

Store Manager

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. And you’ll be leading from the front, taking your store to new heights with your experience, resourcefulness and wonderful team. It’s going to be a thrilling ride.

A bit about the role

Everything – and we mean everything – is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. It’s all yours to own and grow. So go ahead and make it your own.

What’s involved?

• Creating the perfect space for customers to kick back with our coffee
• Drumming up fresh ideas that meet customers’ ever-changing wants and needs 
• Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition
• Inspiring your team to get buzzed about the business
• Training and developing your team to reach their full potential

A bit about you

A passion for coffee and people is just start of what we’re looking for. What else makes a great Store Manager?

• Leadership experience
• A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity
• A brand ambassador who ensures attention to brand standards
• An ambitious character who wants to be part of our growth journey
• Ability to thrive under pressure and execute at pace
• Experience of managing, coaching and developing team members – they could be our future leaders

What we can offer

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• Salary £30,000 per annum
• 42.5 hour week contract
• Six Monthly paid bonus scheme with potential to earn up to 50% of your salary over 12 months
• 30 days holiday (inclusive of Bank Holidays)
• Bespoke training and development to suit your career aspirations
• Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks
• Costa Employee Discount Card – 25% off food & drinks in any Costa store when you’re not working
• Death in service x 4 Salary
• Health & Wellbeing Programme
• Employee Assistance Programme
• Refer a friend Scheme
• Company pension
• Opportunity to impact your local community by getting involved

And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.

A bit about us

At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We’re the No. 1 coffee brand in the UK for the 14th year in a row. Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.

Established in 2000, Pioneers UK Ltd has 26 Stores across the West Midlands including 4 recently opened Drive Thru Stores and our winning store who won Franchise store of the year 2023 out of 750 across the UK.

At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.

For any reasonable adjustments and general queries please contact

*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.