Student Support Officer- Bristol - Gordon Yates Limited : Job Details

Student Support Officer needed in Bristol. 9-5, 5 days a week or a rota basis. This role starts asap and pays £14 per hour. This role is ongoing. Central Bristol location.WHAT WILL YOU BE DOING?

• To respond to student queries via various channels in a timely manner, either via phone, email or face-to-face.
• Consistently providing a high-quality service to all students
• Taking accountability for a student’s query and escalating to the appropriate team, where necessary
• To work independently and use own initiative when dealing with unexpected student problems and emergencies, referring more complex problems to the appropriate manager.
• Maintenance of student data and systems as required.
• Keeping up to date with any changes to the company's products/services or processes/procedures and to ensure compliance with relevant policies and procedures
• Being flexible and adaptable, in order to effectively support and contribute to developments and improvements
• Dealing with emergency issues that may arise as and when required to ensure students are emotionally supported and prepared for learning in a safe environment. Responding immediately to any Safeguarding issues

ABOUT YOU

• A genuine interest in helping customers and providing an excellent customer experience 
• Experience of working cooperatively, flexibly, and effectively, as part of a team and be able to demonstrate individual accountability 
• Excellent communication skills, including the ability to communicate effectively with customers and external enquirers 
• Previous customer service experience handling a high volume of queries
• Well organised and self-disciplined with the ability to multitask, work quickly and calmly under pressure, while maintaining attention to detail 
• Positive, responsive, and approachable attitude to conflicting customer demands 
• Ability to absorb, retain and deliver information in order to best advise our customers  
• The ability to effectively plan, organise and prioritise workload in line with SLAs and KPIs