Student Support Officer - Cambridge Education Group : Job Details

Who are we looking for?

We are looking for a new Student Support Officer to join our new Campus Services centre in partnership with the University of Hull!

The role will be on a full-time, permanent basis at the University of Hull London Study Centre.

The Student Support Officer performs a key role in ensuring an excellent student experience and will be actively involved in the student engagement agenda, as well as being a first point of contact with the CEG Operations Team and the University of Hull Student Services Teams

The primary function of the post will be to support the administration of the student journey from pre-arrival to progression. This involves pre-arrival information, enrolment, induction and visa maintenance processes and student engagement.

A key part of the role will be ensuring adherence to a variety of external regulations from the relevant immigration authority (for example UKVI), academic authority (for example QAA) CEG and the University of Hull, in respect of compliance processes, data management and safeguarding.

Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.

What you will be doing as a Student Support Officer:

• To play a key role in the coordination of the dual enrolment of students in line with UoH and CEG processes and ensuring student enrolment and withdrawal data is accurately recorded and maintained.
• To administer visa-related documentation and procedures in line with UoH process and to adhere to all relevant policies, procedures and external regulators.
• To support with student service induction activities, ensuring students are inducted and aware of services available as well as expectations upon the students - Attendance policy, conditions of visa and fee payments.
• To ensure students are able to actively engage in the University of Hull experience through the social and cultural activities to enhance student experience, ensuring opportunities are communicated to students on an ongoing basis.
• To address and monitor attendance concerns with students in line with external regulatory and UoH processes and action warnings, disciplinaries and withdrawals.
• Act as a first point of contact for welfare concerns and referral point to provide students with welfare, guidance, and information. Liaising with colleagues, partners and external organisations/individuals as required, in relation to more complex cases.

Key specifications we will be looking for:

• HND or equivalent experiential learning
• Experience of working in a customer-focussed environment
• Experience of providing customer support
• Experience of working with data
• Experience of working with international students (desirable)
• Experience of working in an education setting (desirable)
• IT literate
• Ability to plan workloads and meet deadlines
• Ability to work unsupervised
• Attention to detail
• Ability to keep accurate records and to track information
• Excellent interpersonal and communication skills - verbal, written and electronic
• The successful applicant will be fluent in the native language of the centre location (desirable)

What does Cambridge Education Group do?

Whether students choose to study at one of our centres with OnCampus or Castel or complete an online programme through CEG Digital or iheed, Cambridge Education Group promises to help students Achieve More with expert tutors, innovative high-quality content, premium facilities, and the personal service our students deserve. Our students are central to everything that we do.

We offer a wide range of options across our portfolio of global centres, each with its own unique features and qualities, enabling us to meet our students' demands as required.

About our partnership with the University of Hull

The University of Hull London Study Centre is an exciting new HE centre launching in 2024. The centre will be based in Bloomsbury, on historic Gower Street. The centre will offer a range of postgraduate programmes, with an initial portfolio of 3 degrees offered at launch.

The University of Hull London Study Centre is a partnership between the University of Hull and Cambridge Education Group. Academic delivery staff are employed by Cambridge Education Group and have access to a wide range of support and development from the University of Hull.

The University of Hull has been changing the way people think for 90 years. Our motto, Lampada Ferens, translates as 'carrying the light of learning’, and over the years, we’ve shared that light with thousands of people from across the world. As England’s 14th-oldest university, we have a proud heritage of academic excellence, and a history of creating and inspiring life-changing research. And we have no plans to stop helping to build a better world. The University of Hull has achieved the highly valued TEF Gold standard for its teaching. The university’s Business School holds AMBA and AACSB accreditation.

Benefits

• Private Medical Insurance
• Life Assurance cover
• Perkbox (includes hundreds of discounts)
• Salary sacrifice car leasing Scheme from Tusker; Cycle to Work scheme; Technology Purchasing Scheme
• Employee Assistance Program (EAP) - giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
• Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)

Pension - Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday - Enhanced holiday of 25 days plus UK bank Holidays.