Submissions Officer - Migrant Help : Job Details

Migrant Help are currently looking for a Submissions Officer to join their team. You will join us on a full time, 12- month maternity cover contract. In return, you will receive a competitive salary of £24,603 - Increasing to £27,700 (pro rata) following successful completion of a 6 months probation period.

About us: 

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

The Submissions Officer role:

Working as part of Migrant Help’s Advice Issue Reporting and Eligibility (AIRE) Submission team, the Submissions Officer is a rewarding role. You will primarily assist with all Asylum Support incoming and outgoing correspondence received by post and email. You will also quality check Asylum Support applications prior to submissions to ensure compliance with all applicable regulatory requirements, policies and procedures.

Key responsibilities of our Submissions Officer:

• Processing incoming and outgoing correspondence received in relation to Asylum Support
• Ensure that a professional and courteous service is provided to all clients, both internal and external
• Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level and service
• Keep full accurate and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work
• Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements
• Take responsibility for distribution and receiving parcels, monitor stationery, consumables, office supplies and equipment
• Ensuring that any documents that do not meet the required standards are identified and processed in accordance with policy
• Undertake any other duties which may be assigned from time to time and may include cover for other funded projects

Skills and experience we are looking for in our Submissions Officer:

• Experience working in a fast paced environment and meeting targets
• Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
• Good clear written and oral communication skills in English, particularly in a multi-cultural environment
• Have high attention to detail and the ability to problem solve
• Excellent organisational skills with the ability to work under pressure, both individually and in a team

These are some of the benefits we offer:

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 9 December 2024

If you are interested in becoming our new Submissions Officer, please click 'APPLY' today. We look forward to hearing from you!