Supplier Relationship Manager - Transunion : Job Details

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We Are TransUnion:TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Supplier Relationship Manager to join our growing Data Solutions team.

As part of the Data Solutions Team, the role holder will be responsible for the delivery of data supplier management services for a number of assigned data vendors.

This role specifically involves:

• Building and maintaining on-going supplier relationships that ensure best value to TU.
• Supplier performance reviews to agreed SLAs.
• Supplier compliance and risk management to protect brand reputation and the value of various data assets.
• Serving as a point of escalation for data governance, data quality and data performance, working closely with both stakeholders and suppliers to improve the worth of the data resource.

Day to Day You’ll Be:

• Defining, measuring and monitoring indicators of data lifecycle performance and quality, to ensure compliance with standards within SLA.
• Conducting scheduled supplier performance reviews and subsequent reporting
• Forward volume forecasting and tracking.
• Monitoring data issues and undertaking investigation and remediation activities.
• Reporting data incidents caused by data quality issues, security breaches where applicable, unavailability of critical data, or poor performance, to senior stakeholders, and logging activities from identification to resolution.
• Effective reporting throughout to ensure an appropriate audit trail as evidence of conformance to regulatory requirements.
• Proactively managing the contracting process between TU & supplier organisations– ensuring contractual requirements are met by both parties and non-compliance is escalated where appropriate.
• Coordinating the required activities of the following departments to ensure smooth running of supplier contracts – Customer Relations, Legal, Procurement, Finance and Product Development
• Performing on-going due diligence of suppliers to ensure continued alignment to TU standards.
• Identification of the use of new opportunities for data, to achieve cost savings, efficiencies and revenue opportunities.
• Monitoring, manage and report supply chain risks escalating where appropriate and aligning to TU Risk Management framework
• Work closely with Procurement and legal team to improve key performance metrics in supplier contracts and mitigate contractual risks ensuring supplier contracts are comprehensive and robust
• Work alongside the procurement team on strategic sourcing initiatives to ensure that TU achieve value for money and the contract and performance management elements are considered throughout the sourcing event

Essential Skills & Experience:

• Significant experience within a Supplier Management role or similar.
• Knowledge of the markets in which TU operates.
• Experience of account management.
• Knowledge of data regulations.

Desirable Skills & Experience:

• Financial Services experience.
• Understanding of Credit Reference Agency data

Impact You'll Make:

What’s In It For you?At TransUnion you will be joining a friendly, forward thinking global business.As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow: If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together

Flexibility at TU:We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting

Interview & Hiring Process:Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

Find out more about Life At TU UK:https://TransUnionUKhttps://company/transunion/life/

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.