Supply Chain Operator Apprentice - QA : Job Details

Employer description: For more than 150 years, DB Schenker has pushed the limits of the logistics and supply chain management industry. We provide thousands of products for customers who are focused on finding the best shipping solution.

Overview:Embark on an exciting career in supply chain management as a Supply Chain Operator Apprentice! Join our Air teams and provide essential administrative support, ensuring that all tasks are handled efficiently to meet business demands. You will play a vital role in maintaining seamless operations and aligning with the centralised functions from our headquarters. 

If you are detail-oriented, proactive, and eager to learn, we invite you to be part of our dynamic team. Start your journey with us and grow in a thriving industry!

General responsibilities: 

• Coordination & Communication: Coordinate with carriers for the export/import of projects and general forwarding shipments. Maintain consistent communication with vendors, customers, carriers, and DB Schenker overseas offices throughout the shipment process.
• Issue Reporting: Immediately report any problems, operational disputes, or discrepancies to the supervisor and head of projects.
• Customer Service: Provide exemplary customer service to all teams, acting as a shared service function within the business.
• Quotation Participation: Handle quoting for various queries from customers, network offices, and overseas offices.
• Carrier Coordination: Work with carriers to manage the export/import of projects and general forwarding shipments.
• Shipment Processing: Oversee the entire shipment process, including: Arranging pickups or inland transportation, Booking with carriers or overseas offices, Preparing necessary documents (Airwaybill, Billing Invoice, Certificate of Origin, and customs documents), Forwarding shipments, Tracking and tracing to the final destination, Ensuring data quality and Identifying and addressing problems where authorized.
• SOP Maintenance: Develop and maintain Standard Operating Procedures (SOPs) that include clients' special requirements such as preferred routings/carriers and key contacts.

Requirements for the role:Skills and qualities: 

• A passion for excellence and a commitment to be the best 
• Ability to be flexible, working on multiple projects simultaneously 
• Work well under pressure, with some projects having strict deadlines 
• High levels of energy, sound judgement and determination to achieve with a sense of urgency 
• An open-minded consultative approach 
• Ability to give and receive positive and constructive feedback 
• Attention to detail and a problem solver 
• Good working knowledge of the Microsoft Office suite (Word, Excel, Power Point, Outlook) 

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.

Entry requirements:

• 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website.

Salary and working hours:The staring annual salary will be £21,450. The core working week is 37.5 per week, between the hours of 9am - 5:30pm.

What We Offer:When you join our team, you can expect:

• Full training and continuous professional development to ensure compliance with regulatory requirements.
• Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
• 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
• Explore various career paths and take advantage of development opportunities within our organisation.
• Attractive rewards schemes & company benefits throughout the year.

Future prospects / Progression:There will be an opportunity to gain full-time employment upon successful completion of the apprenticeship, either within this team or the wider business.

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!