Support Analyst - Reed : Job Details

• Support Analyst
• £25,000 - £30,000
• Blackburn - hybrid working (3 days on-site) 

Our client based in Blackburn is looking for a Support Analyst to join their growing team where you and acting as the first point of contact for their customers. The office is based in Blackburn but the client will be relocating their offices to Bolton towards the end of the year. 

The role will involve configuring databases, offering training and support to the clients and offering account management services. 

Key responsibilities:

• Respond to customer inquiries and provide technical support 
• Working on a variety of software related queries
• Document customer interactions and feedback accurately in the support systems
• Work closely with cross functional teams and enhance the overall customer experience 
• Contribute to team knowledge sharing and process improvements 

The following skills and expereince will be beneficial for this role:

• Experience and understanding of software platforms with some technical background will be beneficial
• Basic technical knowledge around software 
• Proven experience in a customer or client facing role
• Excellent communication and interpersonal skills 
• Ability to travel to Blackburn and work in the office 3 days per week