Support Assistant - Reed : Job Details

• Annual Salary £28.000 - £30,000pa 
• Location: Hybrid (based in Bury St Edmunds, Suffolk)
• Job Type: Full-time
• Start Date: 01 April 2025

Our client is a leading enterprise software solution provider, as a People Experience Assistant. This role is crucial in supporting our People and Operations team, ensuring effective recruitment, onboarding, training, and compliance across their global operations.

• Support the Head of People and Culture in managing the employee journey, including recruitment, onboarding, and training.
• Ensure the new starters have a smooth onboarding process, coordinating with line managers and teams to complete this in a timely manner.
• Manage e-learning initiatives across the organisation, maintaining a training matrix to ensure compliance with training requirements.
• Work closely with managers to ensure staff welfare, including vacation management and effective use of our Employee Assist Programme.
• Refine and communicate our employee value proposition to retain and empower staff, managing rewards and special occasions.
• Ensure compliance with ISO 27001, GDPR, and Health and Safety regulations, conducting necessary administration and training.
• Assist in asset management, ensuring all equipment is tracked and accounted for.
• Collaborate with third-party IT support providers to ensure compliance and adequate support levels.

• Proven communication skills at all levels.
• Exemplary time management skills with the ability to maintain confidentiality.
• Proficient in Microsoft or Google systems.
• Ability to multitask and manage various projects simultaneously, improving processes.
• Experience in conducting audits for ISO and knowledge of other legal compliances.
• Strong support skills for both internal and external stakeholders.

• Private Health Insurance for UK and US employees.
• Access to Mental Health First Aiders and flexible, hybrid working options.
• Birthday off and a high street voucher to celebrate.
• Social committee events, on-the-spot rewards, and an annual team away day.
• Commitment to ESG with volunteering days and charity support.
• Continuous learning opportunities with a training budget and corporate subscriptions.
• Future planning with a pension scheme in the UK.

• Initial briefing call and video interview with our recruitment agency.
• 30-minute call with the hiring manager.
• Face-to-face or virtual interview including a presentation.
• Final meeting with the CEO, either face-to-face or virtual.

To apply for the People Experience Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.