Support Coordinator - Home Group : Job Details

Support Coordinator

Newcastle upon Tyne

Permanent, Full Time (37.5 hours per week)

Salary of £24,664 per annum, plus great benefits including Health Cash Plan!

Empowering customers to live rewarding and happy lives. That’s when it hits home.

We have a fabulous job opportunity for you to join our awesome team as a Support Coordinator. Our service is going to be a brand-new Home Group supported accommodation offer commissioned by Newcastle City Council and will make a massive difference to health and homelessness.

If you have a genuine passion to be part of our service in delivering aspirational person-centred housing related support, then read on!

Typical day as a Support Coordinator

• You'll support customers referred by the Housing Advice Centre as part of Newcastle City Council’s effort to assist vulnerable adults in housing crisis.
• We provide homes across the city where customers can live independently, knowing support is available when needed. You'll also help develop placements at McGowan Court, featuring 12 self-contained units.
• As part of our skilled team, you'll offer person-centred support, helping customers manage and improve their mental health and wellbeing.
• Our support package empowers customers with the skills and confidence to transition to independent living successfully.
• You'll play a key role in delivering high-quality, cost-effective services that help customers live independently.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

About you

• You'll make a real difference in customers' lives by conducting risk assessments, setting goals, and creating personalized support plans with regular reviews.
• You'll be able to coordinate support workers, apprentices, and volunteers while working with external agencies to provide the best support for our customers.
• Your passion and motivation will help vulnerable people create lasting, positive change. You’ll thrive on working independently and connecting with people from all backgrounds.
• Experience in a similar role is great, but what truly matters is your positive attitude and "can do" approach.
• You’ll travel to meet customers—whether by public transport or your own vehicle (we’ll cover your expenses!).

Our team

Our fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements. To us we’re not just a team - we’re a 'work family’! There will eventually be 9 in the team, and we don’t just love to support our customers, we’re there for each other too!

You’ll be supported all the way by Fintan our Senior Client Services Manager, and Sonia and Tracy, our Client Services Managers. They'll be able to offer help all the way! There's plenty experience for you to rely on!

Job details

• Initially you’ll be based at Cedar House in Byker, supporting our customers in community properties.
• You’ll eventually be required to work on a rota basis between the hours of 7am - 8.30pm. However, this role will initially be Monday to Friday between 9am and 5pm.
• We appreciate your flexibility in meeting customer needs, and while occasional work outside regular hours may be required, we’ll always strive to give you time for what matters most to you!
• It’s important that you are technologically savvy (or at the very least not a technophobe!) You’ll be given the latest IT kit supported by our new online integrated IT system.
• You’ll need to have a valid Enhanced Check under the Disclosure and Barring Service which we’ll pay for.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best.

What’s in it for you?

• 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39 and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Find out more

Sometimes we close a job early, so don’t delay or you might miss out. ?Finally, do let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments.