Support Engineer - Platform Recruitment : Job Details

Support Engineer - Basingstoke - £30-£45k

I am working with an innovative technology company based near Basingstoke, they are now looking for a Customer Support Engineer to join their team. The successful candidate will provide first and second line technical support to the clients’ international customers, distributors, users and operators.

Responsibilities

- Support customers and distributors through remote diagnosis, repairs, and in-house/on-site training

- Collaborate with Engineering to improve product design and handle prioritized support tickets efficiently

- Provide hands-on field services, potentially involving international travel

Requirements

- Degree in Engineering or Science, with strong maths and physics background

- Basic knowledge of mechanical and electrical engineering, networking, and operating systems (Windows, Linux, iOS)

- Problem-solving mindset, effective communication skills, self-organization, technical English proficiency, and ability to work independently

This is an onsite, full time role. The client is unable to provide visa sponsorship for this role.

If you meet the requirements for this role, please apply with an up to date CV and any supporting information.