Customer Support Executive - Morgan Jones : Job Details

Job Title: Customer Support Executive

Location: Ramsgate, Kent

Salary: £24,000 per annum

Hours: Monday - Friday, 9:00 am - 5:30 pm

Perks & Benefits:

• 28 days of annual leave, plus additional Christmas leave
• Annual salary review
• Annual performance-based bonus

Are you a problem solver with a passion for helping others?

We're recruiting on behalf of a dynamic and innovative client who is searching for a dedicated Support Executive to join their growing team. If you're someone who loves solving technical issues, explaining complex information in simple terms, and providing a top-tier customer experience, this could be the perfect opportunity for you!

Your Role:

As the first point of contact for customers, you'll play a vital role in troubleshooting software issues, answering queries, and ensuring customer satisfaction. While you don’t need to have all the answers on day one, your eagerness to learn and resourcefulness in finding solutions will make you an invaluable part of the team.

Please note: Occasional out-of-hours support may be required.

What You'll Bring:

Willingness to Learn - Eager to develop new skills and tackle fresh challenges.

Problem-Solving Mindset - You love figuring out how things work and resolving issues.

Great Communicator - Capable of explaining technical concepts clearly via phone and email.

Customer-Centric - You understand the importance of making customers feel heard and valued.

IT Knowledge (a plus!) - Familiarity with IT jargon, MS Office, and Windows OS is beneficial.

Troubleshooting Skills - Know how to find solutions, even if you don’t have all the answers upfront.

Reliability - Punctual and dependable in responding to customer queries and attending work.

What We’re Looking For in a Person:

Sociable & Empathetic - You love interacting with people and can handle customer frustrations with care.

Strong Communicator - Clear, concise, and always ready to explain.

Team-Oriented - Happy to collaborate with teammates and contribute to collective success.

Why Join Us?

Our client is known for fostering a culture of creativity, flexibility, and innovation. They are not just looking for someone to fill a role but for a team member who thrives on personal growth and bringing fresh ideas. If you’re ready for a rewarding career that offers more than just a job, this is the place for you.

Don’t meet every requirement?

No problem! If you have the right attitude and a willingness to learn, we want to hear from you.

How to Apply:

If you're excited about this opportunity and think you’d be a great fit, apply today! We can't wait

to meet you.

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

About Morgan Jones:

Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website.

Due to the high volume of applicants, we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.

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