Supporter Care & Finance Administrator - Clatterbridge Cancer Charity : Job Details

Hours: 30-37.5 hours considered - please state in your covering letter/email what hours you are applying for

Location: 100% office based at Clatterbridge Cancer Centre, Pembroke place Liverpool, L7 8YA

Salary is £23,500-£24,500 for a full time 37.5 hours a week basis - depending on experience

About the role

To provide administrative support to the Fundraising Team, and to ensure smooth day to day running of the Fundraising Office. The role will build, manage and nurture relationships with supporters and the post holder will deliver by recording accurate information about donors and assisting with donor queries.

This role will mainly be at the Charity Office reception based at The Clatterbridge Cancer Centre, 65 Pembroke Place, Liverpool and you will be the first point of contact for enquires and handling telephone calls.

The role will also include organising the Charities retail requirements when required.

Banking and recording income onto the supporter and finance system to enable other teams to have timely and accurate financial information.

This post will suit a highly organised and compassionate individual with excellent communication skills.

Key responsibilities

Supporter Care

To provide friendly, efficient and professional reception service for visitors to the fundraising office - provide the first point of contact for enquiries and information regarding the charity to staff, the public and supporters

Maintaining office systems, including data management, scanning and storing documents

Organising and maintaining diaries and making appointments for the Senior Management Team

Dealing with incoming email and post

To process outgoing mail

To develop and maintain administration procedures within the fundraising department

To input data on donor and income database.

Processing and thanking donations from a variety of different sources through our donor database

Undertake correspondence with regular supporters and reply to requests and donations in a timely and efficient manner

Producing reports from the data management system

Ensuring supporter information is up to date on donor database

Liaising with fundraising team members to ensure our donors receive information or resources they need

To develop and maintain processes and procedures to streamline the work of the Charity, maximising the use of the database

Being first point of contact for telephone enquires

To answer telephone calls in agreed manner and relay accurate telephone messages, dealing with callers promptly and confidentially

To provide excellent customer service on telephone and face to face

To develop and maintain relationships with staff and supporters

Assist the Fundraising Team by preparing information packs in response to enquiries from the public

Assisting and supporting the fundraising team at events (occasional)

Finance

Preparation of income journals and recording of income onto accounting software (in house training will be provided)

Raising income invoices on accounting software (in house training will be provided)

Obtaining approvals for purchase invoices onto accounting software

When staff cover is required - weekly banking either at CCCL or CCCW and preparation of relevant banking paperwork for Security Plus and QuickBooks journal

The post holder will regularly handle and process cash and cheques

To follow up income received without a gift aid declaration to maximise potential income for the charity

To maintain an accurate and up to date system for distribution and monitoring of collecting tins/buckets

Retail

Assisting with purchases of goods such as Christmas Cards

Person Specification

Experience

Essential

Office administration

Experience in customer or supporter facing role

Desirable

Experience of managing or working with volunteers

Experience using Donorflex or similar CRM database

Knowledge, Skills & Attitudes

Essential

Proficient in use of IT, particularly Word, Excel, Outlook and Powerpoint

Excellent communication skills being the first point of contact, strong verbal skills

Understanding and awareness of working within brand identity guidelines

Ability to communicate sensitively and effectively to a variety of audiences

Accurate spelling and grammar with excellent attention to detail

Self-motivated with good organisational skills and the ability to multi-task a range of competing priorities to meet a variety of deadlines

A flexible approach to work and willingness to undertake some evening and weekend work to support the wider charity

Great team working skills with the ability to work across departments

A can-do positive attitude and an eagerness to learn

Highly presentable and courteous manner

A can-do positive attitude and an eagerness to learn

Desirable

Knowledge of the 'donor journey’, including acquisition, retention, stewardship and lifetime value

Full driving licence with use of own vehicle for business use

If you have any questions please contact us.