Supporter Engagement Advisor - Alzheimer's Society : Job Details

About The RoleAre you a confident and engaging communicator who can adapt their style to a wide range of people, over the phone, email and social media?Can you form strong relationships with internal and external people to provide an outstanding service to our supporters?Do you have a passion for making a difference in the lives of people affected by Dementia?Yes? Well we have an exciting and integral role as a Supporter Engagement that is one of the most important teams that is central to the success of Alzheimer’s Society!The role.Alzheimer's Society was named on the Sunday Times Best Places to Work 2023. We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.Our team is responsible for managing interactions and communication with our supporters’ using emails, telephone calls and social media interactions. Support is second to none and we pride ourselves on having a very open communication style between all members of the team so that help is available for you to be successful in your role. We are the first point of contact delivering an excellent supporter experience to members of the public and Alzheimer’s Society’s supporters. You will have enriching one to one conversations answering questions and building relationships to inspire supporters (and potential supporters!) about our work.

• Be the first point of contact for all general enquiries via telephone, letter, email and social media.
• Carry out engagement calling in an effort to thank, inspire and enhance the supporter journey.
• Take donations over the phone, accurately updating our supporter database.
• Pro-actively challenge your own work, and feedback constructively, supporting colleagues to continually improve the quality of our interactions.

The person.We are looking for someone who exemplifies our values, someone who is: Determined to make a difference when and where it matters most. A Trusted Expert who believes in working Better Together and demonstrates true Compassion. Our interactions are varied and you will be responding to supporters who need different levels of support and therefore you will go from adopting an empathetic approach to being more upbeat!

• Strong communication and people skills who are comfortable communicating with a variety of individuals.
• Ability to provide a great customer service experience.Comfortable in contributing to discussions around improvement as we have a team of people who are all passionate about learning and growing.
• Happy to share ideas and learn from each other.

If you find completing online applications difficult, please don't let this stop you from applying....please call or email us and we can support you with the application process.  You can contact the Careers Team by emailing .ukAbout Alzheimer's SocietyDementia is the biggest health and social challenge of our time.There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.Our ValuesWe are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.Through our values we will make the greatest difference for people affected by dementia.Equal OpportunitiesWe want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.''