Survey Coordinator - Appcast Enterprise : Job Details

What you will do 

As a Survey Programme Coordinator, you will be the primary point of contact for Key & Global account Fire & Security projects that require surveying before design and pricing. Operating from our Quinton office near Birmingham, you will provide crucial support to field surveyors and team managers, managing survey requests from inception to completion. Building strong relationships with internal and external stakeholders, you will ensure exceptional service delivery and support, contributing to the overall success of our survey programme.

What we offer

• Competitive salary

• Paid holidays + Bank Holidays and sick pay

• Hybrid working option & flexibility

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

• Extensive product and on the job/cross training opportunities with outstanding resources available

• Encouraging and collaborative team environment

• Career development through various career ladders including Customer Service

• Dedication to safety through our Zero Harm policy

• Access to business resource groups

• Training on our company values

How you will do it 

• Manage enquiries and requests for site surveys using our CRM platform (Salesforce) – training will be provided

• Utilize existing site plans, photos, and 3D building surveys to facilitate desktop surveys, minimizing unnecessary field visits.

• Provide clear scope to design engineers based on site specifics captured from library data, ensuring accurate and efficient design and pricing processes.

• Schedule survey visits for field surveyors, optimizing travel routes and maximizing efficiency.

Required 

• Customer-focused with a proactive, can-do attitude.

• Demonstrated ambition and eagerness to learn.

• Experience in the fire & security industry.

• Excellent telephone manner for effective communication.

• Strong attention to detail and proficiency in spoken and written English.

• IT literacy.

Preferred

• Knowledge and experience in the fire & security industry.

Joining our team offers ongoing training, cross-skilling opportunities, and a clear path for career progression. If you are enthusiastic, detail-oriented, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.

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