Swedish speaking Customer Service Representative - Language Matters : Job Details

One of the largest medical technology companies in the world has an exciting vacancy for a Swedish speaker to join their customer support team in Watford Business Park. The successful applicant will be responding to inquiries from customers concerning medical devices and services in a helpful, professional, and empathetic manner.

The client provides all necessary equipment, on-boarding, and training to support remote work, with a hybrid model in place after training (2 days from the office and the rest from home). Working hours are Monday to Friday / 7:00 am - 3:30 pm.

Your responsibilities will include:

• Delivering exceptional customer service and product support via telephone and email across the Swedish-speaking market.
• Demonstrating empathy, patience, and resilience while assisting customers safely.
• Ensuring all inquiries via telephone and email are responded to in a timely manner (inbound calls).
• Maintaining up-to-date knowledge of the system and products to provide guidance and advice on the products and services.

About you:

To succeed in this role, you should have a customer-focused approach and be fluent in both Swedish and English, written and spoken. This is an exciting opportunity for a passionate, dedicated, and motivated Swedish-speaking Customer Support Representative to join a growing customer support team. You will gain invaluable experience working within a medical technology company. In return, you will receive great additional benefits and a generous holiday package - reach out to us today to learn more!

Profile:

• Native-level fluency in Swedish, both written and spoken.
• Fluency in English, both written and spoken.
• Previous experience in customer service, customer support, or a help desk role is desirable.
• Experience or knowledge of medical equipment and an interest in the healthcare industry is a plus.

To apply, please send your CV in English and in Word format to Ismael. languagematters is acting as an employment agency in relation to this vacancy.