Swift Application Support Analyst - Pontoon : Job Details

Role: Swift Application Support Analyst

Location: London, 3 days per week on site required

Duration: Until May 2026

Rate: Via Umbrella

Are you passionate about financial technology, systems support, and driving innovation within the payments space? We're looking for an Applications Support Analyst to take ownership of two key platforms used across the EMEA region - helping to shape the future of case management and automated payment processing.

In this associate-level role, you'll become the Service Owner for both the Sungard Investigations and ACE Pelican applications. Your mission: ensure seamless operations, spearhead an upcoming RFP to transition from the current case management platform, and enhance the effectiveness of STP payment messaging in line with ISO20022 standards.

�? What You'll Do

• Own the end-to-end application support for Sungard Investigations and ACE Pelican across EMEA.
• Lead vendor engagement, change management, upgrades, and strategic roadmap discussions.
• Initiate and manage the RFP process for a new case management system to future-proof payment investigations.
• Collaborate closely with global stakeholders, including teams based in New York, to align regional operations and strategies.
• Monitor, fine-tune, and evolve the automated payments repair toolkit to support complex messaging formats such as pain.001.
• Partner with business stakeholders to ensure tools are meeting objectives like high STP rates and compliance effectiveness.
• Contribute to IT change delivery across EMEA, ensuring key initiatives are delivered smoothly and on time.

?? What You Bring

• Proven experience supporting applications within the Payments or Compliance space.
• Strong understanding of enterprise IT operations and working within a matrix of global stakeholders and technical teams.
• Experience managing third-party vendors, including contracts and service delivery.
• Confident communicator, able to simplify complex issues and influence senior stakeholders.
• Familiarity with ISO20022 messaging and automated repair systems (knowledge of ACE Pelican or Sungard is a bonus - not essential).
• Exceptional problem-solving abilities, organisation, and attention to detail.

?? What's in It for You

• A visible and strategic role in shaping the future of critical banking infrastructure.
• The opportunity to lead meaningful change across a global platform.
• Work with a collaborative, high-performing team in a multicultural and supportive environment.
• Hybrid working with flexibility based in central London.

Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.