SWISS SPEAKING CUSTOMER ENGAGEMENT ADVISOR - Talent Sure Recruitment Limited : Job Details

Swiss Speaking Customer Engagement Advisor

Salary: £28,000 - £32,000 per annum (DOE)

Location: Canary Wharf, London (Hybrid Working)

Shifts: Monday to Friday 8.00am - 4.00pm or 8.30am - 4.30pm

Are you passionate about providing exceptional customer service? Join our client, a global leader in consumer support, and work on a hybrid basis with their European team to support customers.

Main Responsibilities:

• Provide top-tier support: Answer customer enquiries and resolve issues via email and social media.
• Collaborate with experts: Work closely with different teams of experienced customer support professionals.
• Grow your skills: Learn from industry leaders and contribute to service improvement initiatives.

Skills/Experience Required:

• Fluent in Swiss German: A must-have for effective communication with customers.
• Experienced in customer support: Proven track record of delivering excellent service.
• Passionate about customer satisfaction: Committed to exceeding customer expectations.
• Detail-oriented and organized: Able to manage multiple tasks efficiently.
• A team player: Thrives in a collaborative and supportive environment.

In return for your hard work and commitment, our clients offers fantastic benefits, including:

• A fun and sociable team environment working culture
• Pension Scheme
• Life Insurance
• Eye test vouchers and discounts
• Discounted corporate gym membership
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Apprenticeship qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards
• Cycle to work scheme
• Tech scheme