Roles & Responsibilities
- Provide local and remote support to approximately 170 users, Help Desk/1st line support, troubleshooting of faults.
- Update and close help desk tickets in a timely manner.
- Installation of hardware (Desktops, telephones and other peripherals as required), cabling and software.
- Creation and maintenance of system images.
- Provide server support where necessary.
- Maintain supplied for printers, re-stock and handle maintenance requests.
- Support
- video conferencing systems
- MDM solutions
- the roll-out of new applications and systems
- Monitor and test back-ups.
- Liaise with external support providers.
- Create, maintain and update documentation as required.
- Dealing with joiners, transfers and leavers.
Experience & Qualifications
- Relevant IT experience is essential.
- Solid understanding and practical knowledge of networking including TCP/IP, VLAN’s VPN’s etc.
- Knowledge and experience of Windows server 2012 and beyond, Windows 10, Microsoft Office/Microsoft 365, Azure, SQL Server, Activa Directory, DNS, DHCP, PowerShell.
- Ideally (but not essential) have an understanding and awareness of
- security and firewalls
- Salesforce/Pardot
- FCA principles and rules concerning IT.
Please note that due to the high volume of applicants responding to our adverts we are regrettably not able to feedback on all applications; only successful candidates will be contacted.