Systems Support Analyst - Pinpoint Resourcing Ltd : Job Details

Systems Support Analyst:

Pinpoint Resourcing are working with a membership organisation in Central London, who are looking for a Systems Support Analyst to join a team and help with the customer membership systems.

Duties:

• Primary support for escalated Support Requests (8000+users) via the Support System, ensuring prompt assessment and triage of issues and assigning requests to relevant Teams as required.

• Provide technical support for queries raised via the Mailbox

• Work with the ICT Development Team, reviewing bugs raised, agree solutions and test accordingly leading to resolution of issue with 'customers'

• Primary support for system tickets, ensuring prompt resolution or reassignment as required.

• Work with the ICT Development Team, reviewing bugs raised, agree solutions and test accordingly leading to resolution of issue with 'customers'.

• Update ICT Training Officers to ensure changes are clear and then work with them to ensure effective guidance is provided to the customer

• Lead UAT testing, when necessary, for system enhancements for both customer systems and the Support System.

Salary + additional information:

• £35,000 - £40,000 DOE
• 35 hours per week
• 25 days holiday

If you are interested in the role please apply!

Due to the anticipated high volume of applications for this advertisement, it is with regret that we may only be able to contact those applicants successful in being shortlisted. However, your application for this or any further roles, may mean that we are able to contact you when additional vacancies become available. Should you not want this to be the case, please feel free to contact us directly to ensure we are aware of your wishes.

Pinpoint Resourcing Ltd is an employment agency and employment business.