Systems Support Officer - Goodman Masson : Job Details

We have an exciting opportunity for a Systems Support Officer to join us on a permanent basis. Working as part of our busy service desk, you will provide comprehensive and efficient systems support to our colleagues across the business in relation to infrastructure, hardware desktops, devices and access requirements.

The service desk operates between 08:00 - 17:00 and the role is fully office based at our head office in Shipley.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.

This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.

Responsibilities

• Work as part of our busy Service Desk, you will support the provision of a comprehensive and efficient systems support service that delivers great customer service, including the support and administration of all line of business applications, hardware desktops, devices and access requirements.
• Provide specialist support to all software and hardware systems including AV configuration, event support and the security provision and maintenance of the staff identity and access management.
• Provide a first and second line support service, engaging with internal and external customers, face to face and remotely in conjunction with other colleagues across the department. 
• Support ICT colleagues and participate in the evaluation of new digital solutions, UAT, project delivery and provide follow up support including knowledgebase updates.
• Work with the wider Business to support and maintain endpoint devices and peripherals in line with the Asset Management lifecycle processes and policies.

About you

• Can work under pressure and meet strict deadlines.
• Have a flexible pleasant disposition, be approachable to all and able to effectively communicate.
• Are a good listener who pays attention to details.
• Can work as part of a Team to deliver excellent Customer Service.
• Enjoy problem solving.

Requirements

• Experience of working in an ICT environment supporting 500+ colleagues in the use of technology.
• Diagnostic and analytical skills for effective Incident triage and resolution.
• Experience of 1st/2nd line support in a corporate environment, including experience of using ITSM systems, MS Windows and MS Office365 package
• Relevant Knowledge and understanding of ITIL foundations and Windows Desktop along with MDM and MFA.
• Experience configuring and supporting desktop, mobile and peripheral hardware.
• The ability to prioritise your workload and work on your own initiative. 
• Ideally have completed or working towards a formal ICT related qualification.

Benefits

• Starting salary of £28,296 per year
• West Yorkshire Pension Fund membership - Current employer contribution is 15.5%
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is accredited as menopause friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.