Teaching & Learning Manager - Appeals, Complaints & Discipline - The University of Manchester : Job Details

Job Title: Teaching & Learning Manager - Appeals, Complaints and Discipline

Location: Oxford Road, Manchester

Salary: £46,485 to £56,921 per annum, depending on relevant experience - Grade 7

Job type: Full Time, Permanent - 1.0 FTE

Closing date: 19/03/2025

The University of Manchester is part of the prestigious Russell Group of universities and highly respected across the globe as a centre of teaching excellence and research innovation and discovery.

With 25 Nobel Prize winners among our current and former staff and students, we have a history of world firsts, with our impact ranging from splitting the atom to giving the world graphene.

Our purpose is to advance education, knowledge and wisdom for the good of society, putting our three core goals of research and discovery, teaching and learning, and social responsibility at the heart of everything we do.

The University of Manchester is seeking to appoint a dynamic and experienced Teaching & Learning Manager to join their Teaching and Learning Delivery Team.

Key responsibilities:

• To lead a team to deliver consistent, sustainable development and review of systems, processes and networks in accordance with both professional, statutory and regulatory requirements and internal regulations and requirements in the handling of appeals, complaints and discipline; ensuring excellent services to students across the organisation and in line with agreed standards and in response to changing needs.
• To work flexibly across the University, using key principles of business partnering and collaborative working to ensure delivery of university and local priorities, operating at all times as a single cross University team.
• To contribute to the continuous review and improvement of institution-wide strategy, policy and processes and systems - ensuring simplicity, consistency and agility - working in partnership with colleagues and key stakeholders across the University to meet collective business requirements.
• To lead, organise, motivate and direct the work of the team, delegating responsibility to the appropriate level, ensuring that its objectives are, and it is operating efficiently and effectively.
• To manage an accessible and equitable institutional framework, for appeals, complaints and discipline, overseeing the operation of regulations, procedures and networks, across the University.
• To provide advice to senior leaders to ensure compliance with the Office of the Independent Adjudicator (OIA) and regulatory bodies who also have an interest in student complaints, including the Office for Students (OfS), the Quality Assurance Agency for Higher Education (QAA) and the Competitions and Markets Authority (CMA).
• To provide accurate and timely data and analysis on appeals, complaints and malpractice, including financial information regarding levels of compensation.

This is an excellent opportunity for a motivated individual looking to advance their career in a collaborative and forward-thinking environment.

We are looking for a skilled and experienced Teaching & Learning Manager, we want a candidate that has:

• Proven record in effectively leading and managing a team with evidence of setting and achieving clear objectives and performance goals.
• Significant experience in handling complex cases in a complaint's environment
• Excellent communication and interpersonal skills to engage and influence colleagues and work collaboratively across organisational boundaries in the pursuit of university strategies and their implementation at a local level.
• Capacity to think in strategic terms and a willingness to exercise leadership including leading and managing significant cultural and organisational change.
• Experience of policy development and implementation.
• Evidence of experience of working in a customer focused environment and delivering exceptional customer service to stakeholders.
• Strong negotiation and relationship building skills, the ability to influence others outside the direct sphere of control, and experience of matrix working.
• Excellent analytical and problem-solving skills.
• An ability to develop and manage plans of work within the context of the Divisional Strategy in support of the University's overall aims.

As an ideal candidate you will have:

• Experience in Higher Education

As one of the leading Universities our employees enjoy exclusive access to excellent benefits and schemes including:

• Generous annual leave allowance, including Christmas/New Year closure
• Pension scheme membership to provide benefits for you and your family
• Well-being programme with counselling, fitness and leading sports facilities
• Learning and development opportunities
• Season ticket loans for public transport
• Cycle to Work Scheme
• Workplace nursery scheme
• Staff recognition schemes
• Staff discounts on a range of products and services including travel and high street savings

Any CV's submitted by recruitment agencies will be treated as a gift.

Please click APPLY to be redirected to our website to complete an application form.

Candidates with the experience or relevant job titles of; Learning Manager, Academic Business Lead, Operational Excellence Manager, Performance Improvement Lead, will also be considered for this role.