Team Leader Financial Services - Connections The Recruitment Specialists : Job Details

Are you a motivated and experienced leader with a background in financial services? Do you have the skills to inspire and develop a high-performing team?We are seeking a Team Leader to oversee a team of 12 Advisers, ensuring they deliver outstanding service to members while driving team performance and process improvement.Your Responsibilities:

• Lead, coach, and develop your team to deliver exceptional customer service to both internal and external clients.
• Drive continuous improvement in team processes and procedures, ensuring compliance within a regulatory environment.
• Provide accurate and timely Management Information while maintaining key data within the CRM system.
• Implement effective training strategies to ensure your team’s knowledge remains current and compliant.
• Handle escalated calls and complaints, delivering swift and satisfactory resolutions.
• Plan and manage resources effectively to meet fluctuating demand and support business objectives.

What We’re Looking For:We need an exceptional people manager who:

• Has experience managing teams of 12+ people, with a strong background in performance management and HR-related matters.
• Understands the importance of learning, development, and fostering a positive team culture.
• Possesses financial services experience, ideally within the mortgage, protection or financial advice sectors. (Experience in banking, general insurance, credit, legal or telecoms industries will also be considered.)
• Is comfortable with complex, technical information and has a solid understanding of regulatory environments.

What’s in It for You?A competitive salary, excellent benefits and an environment where personal development and wellbeing are prioritised.Benefits include:

• Management programme & qualifications to support career growth.
• Life Assurance (8x salary) and 7% employer pension contribution.
• 27 days of holiday + bank holidays, plus additional wellness and celebration days.
• The option to purchase extra holiday days.
• Electric Car Leasing Scheme and free car parking.
• Social events and staff development opportunities.

Join a company that values leadership, innovation, and customer focus. If you're passionate about leading teams in a professional, supportive and results-driven environment, we’d love to hear from you.How to Apply:Click apply now or submit your CV to join the team and take the next step in your leadership career.Location: Hybrid working (2-3 days from home, remainder in-office)Salary: £35,000 + £1,750 annual bonusContract: Permanent, full-time (Monday to Friday 9 am – 5 pm)