Team Leader - Adore Recruitment : Job Details

We're Hiring - Call Centre Team Leader

Are you a motivated leader with a proven track record in managing high-performing telesales teams?

Do you have strong people management and coaching skills?

If so, we want YOU to join our dynamic team!

Why Join Us?

• Competitive salary up to £40K OTE £50K+
• Opportunity to lead a successful sales team
• A chance to work in a fast-paced contact centre environment

Career progression and development opportunities What We’re Looking For:

• Experience as a Sales Manager or Telesales Team Leader
• Proven success in coaching and motivating teams
• Strong knowledge of contact centre metrics & KPIs
• People management & performance development skills
• Excellent numeracy and IT skills (Excel & Word)
• Experience in an FCA-regulated environment (preferred)

Your role will include:

Leading and developing a team to achieve key performance indicators

Providing coaching, training, and ongoing support

Monitoring team performance and producing management reports

Supporting the recruitment process to bring in top talent

Ensuring exceptional customer service and compliance

Hours: 37.5 hours per week - rotas set 6 weeks in advance

Contact centre with flexible shifts, one late week every 4-6 weeks & one Saturday and one Sunday per month

Ready to take the next step in your career?

Apply today and be part of a company that values leadership, innovation, and customer excellence!