Team Leader - Technical Account Manager - Client Services - Bloomberg : Job Details

Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock - from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes - all while providing customer support to our clients. Our Team: The Content Acquisition (CA) team is an integral part of the Data department. We are responsible for managing, acquiring, and integrating content and data from exchanges, brokers, sell-side, buy-side, and other types of providers to drive the value of the Bloomberg Terminal and downstream enterprise products. We lead the governance, cost, and quality of the data we acquire, and we collaborate with the wider company to develop our data acquisition strategies ensuring we are aligning with the agendas of our key partners. Within CA, our Client Services team is responsible for acquiring and managing content which is then made available to our client base. For clients who use Bloomberg daily, having the ability to access this content in one place makes their workflow more efficient and helps them make more informed decisions. For the content providers, being able to deliver their content to a place where their clients actively operate ensures greater market presence and returns on their distribution effort. We support dealers across the globe with the dissemination of their OTC Pricing content. What's The Role? We have an exciting opportunity for an individual to join our team as a Team Leader responsible for a team of Technical Account Managers based in London. The team plays a vital role in supporting new and existing content partners. You and the team will be handling incoming queries and technical issues, as well as proactively working with our partners to ensure their Pricing content is delivered in an accurate, timely and effective manner. To do this, you will need to build strong and lasting relationships with these institutions, have a deep understanding of the technology they use, their goals and challenges and offer outstanding support to them. As the leader of the team you will work closely with other business areas to set company strategy around contributed content and ensure the teams account strategy is aligned with it. We'll trust you to:

• Manage, mentor, develop and challenge a team of experienced Technical Account Managers (TAMs)
• Create processes and procedures to ensure best-in-class service for our content partners and consumers
• Partner with our relationship management teams to help prioritize and deliver technical implementations
• Help guide the team to find opportunities within their accounts to improve our relationships with our content partners
• Set a strategy to recruit, retain, and develop top talent within your team and global counterparts
• Be a strong and dedicated leader who can communicate a clear vision about where the department is heading and how you're going to get there together
• Act as an advocate for diversity and inclusion through the understanding of Bloomberg's value, truly understanding its importance to our business to achieve

You'll need to have: * Please note we use years of experience as a guide, but we certainly will consider applications from all candidates who are able to demonstrate the skills necessary for the role.

• 3+ years of experience with proven leadership experience* (for example leading projects, mentoring people, etc.)
• 3+ years of technical account management or technical project management experience in the financial market, ideally from banks, exchanges or financial technology companies
• Demonstrated experience with OTC Pricing data content
• Ability to discuss deep technical concepts and find technical solutions, evaluate trade-offs and devise innovative solutions with the content partners and customers to handle technical queries, improve and deliver quality real-time data to technical and non-technical partners
• Experience in setting measurable goals for your team that align with the broader vision of the organization
• Good project management, writing, presentation and organizational skills
• Shown ability to establish strong credibility to build influential relationships with multiple internal and external clients and partners

We'd love to see:

• Established external relationships with business and market data contacts within the EMEA region
• Familiarity with FIX protocol
• Demonstrated experience in data analysis/business intelligence applications (such as QlikSense or Tableau) and programming languages (such as SQL, Python, VBA)
• Interest in or experience using data analytical tools to find opportunities for product and content improvements
• Prior experience working as an account manager or in sales

Does this sound like you? Apply if you think we're a good match! We'll get in touch to let you know what the next steps are.