Team Manager - Call Centre - Robert Walters : Job Details

Our client is a leading insurance provider, committed to transforming the perception of insurance through innovative technology and a customer-centric approach. They are seeking an inspiring Team Manager to drive operational excellence within their call centre operations. This role offers the opportunity to lead a diverse team, foster an inclusive work culture, and contribute significantly to the company's ambitious growth plans.

This are perfect role for people with maturity, emotional intelligence, professionalism, and strong people leaders!

• Opportunity to shape the success of a leading financial services provider
• Drive operational excellence within call centre operations
• Foster an inclusive, high-performing work environment

What you'll do:

As a Team Manager, you will play a pivotal role in shaping our client's success. Your passion for leadership and inspiring others will be key in driving operational excellence and fostering a high-performing, inclusive environment for colleagues. Leveraging your deep understanding of call centre operations, you will guide the team with strategic insight and hands-on mentorship. You will also be responsible for producing MI reports and leading insightful conversations with data.

• Motivate and lead a team of contact centre colleagues, fostering a culture of collaboration, growth and high performance.
• Ensure smooth daily operations, driving efficiency, adherence to KPI's/call handling service levels.
• Coach and develop your team, guiding them to achieve their professional potential.
• Monitor and evaluate team performance, providing constructive feedback.
• Build a work culture rooted in empathy, honesty, and open communication.
• Produce MI reports, leading insightful conversations with data.
• Deliver clear, inspiring messages that resonate with diverse teams.

What you bring:

The ideal candidate for this Team Manager role will be a natural leader who inspires and motivates others. You will have a proven track record in leading teams with an inspirational and supportive approach. Your strong background in managing complex operations will be crucial in ensuring smooth daily operations. With excellent communication skills, you will deliver clear, inspiring messages that resonate with diverse teams.

• Deep understanding of customer needs with a commitment to enhancing satisfaction and outcomes.
• Proven track record in leading teams with an inspirational and supportive approach.
• Strong background in managing complex operations.
• Excellent communication skills.
• In-depth knowledge within a call centre environment (Ideally insurance).
• Demonstrates exceptional resilience, maintaining composure and a positive attitude.

What sets this company apart:

Our client is redefining the insurance industry with a bold vision to disrupt the status quo. They believe in pushing boundaries and delivering innovative solutions that meet the evolving needs of their customers. Their journey is one of growth, driven by a passion for excellence and the collaborative energy of a diverse and inclusive team. They pride themselves on being an equal opportunity employer that recruits based solely on an individual's skills, knowledge, and experience.

What's next:

Ready to take the next step in your career? Apply today!

Apply Today by clicking on the link provided. We aim to decide within one week after your office interview so you will be informed of the outcome, whether successful or not.

This role is managed by Walters People entity which is a temporary recruitment agency.