Team Manager - Countrywide HQ : Job Details

Job DescriptionWe're seeking a results-driven Team Manager with a knack for process improvement and a strong analytical mindset. The ideal candidate will have a proven track record in leading high-performing, cross-functional teams, using data to drive decisions and optimise workflows.Key Responsibilities:

• Team Leadership & Development: Lead, coach, and mentor a diverse team of support function professionals, ensuring continuous development and performance improvement.
• Cross-Functional Collaboration: Partner with departments to align support functions with goals and drive collaborative problem-solving.
• Performance Monitoring: Track team performance with key metrics, offer feedback, and address any issues proactively.
• Customer Service: Ensure top-tier service for both internal and external stakeholders, resolving escalated issues when necessary.
• Compliance & Risk: Ensure all activities follow company policies and legal regulations.
• Reporting & Analytics: Present regular performance and operational reports to senior management.
• Training & Knowledge Sharing: Develop training programmes and maintain a knowledge base to enhance team skills and service consistency.

Your skills and experience

• Leadership & Team Management: Proven experience in leading and managing multi-functional teams, providing direction and focusing on solutions.
• Customer Service Excellence: Exceptional written and verbal communication skills, always delivering high-quality service.
• Adaptability & Commitment: Reliable, flexible, and proactive, with a passion for tackling challenging goals and handling difficult tasks.
• ong data-start="515" data-end="544">Organisation & Team Focus: Structured and organised approach, always contributing to team goals and taking pride in delivering results

Benefits of working with us

• Discounts on estate agency, mortgage, conveyancing and surveying services.
• Employee Assistance Programme - 7 days per week .
• Perks at Work – Discounts on products and services including electrical & Travel.
• Group Life Assurance Scheme & Pension.
• Option to purchase additional holiday.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.S&C00354