Team Secretary - Crowe UK : Job Details

About Crowe

Crowe is a leading national audit, tax, advisory and consulting firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140+ countries and across more than 800+ offices globally.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions and make smart decisions that have lasting value through the highest quality audit, tax, advisory and consulting services.

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.

At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential.

Overview

As a Team Secretary in the Non-Profits and Social Purpose Team you will be given the opportunity to join a sector leading, growing audit and advisory team and be part of an experienced team supporting large audit teams to deliver high quality audits and exceptional client service.

The role will involve supporting the Directors, Senior Managers and Managers who work with a variety of large Not for Profit Organisations such as social housing providers, charities and education providers, together with other prestigious clients within the sector (including INGOs, grant makers, schools, academies, membership organisations and professional bodies), many of whom are top 100 charities, housing providers or household names.

You’ll be someone who can work pro-actively, managing your own tasks, but you’ll also be confident collaborating with others, communicating regularly with Directors , Senior Managers and Managers and support teams to enable us to serve our clients effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and efficiency and supporting the team to deliver to our clients.

Key Responsibilities

The role will require the individual to:

• To provide an exceptional standard of secretarial and administrative support.
• Develop strong professional relationships with internal teams and client stakeholders.
• Build a collaborative working relationship with the NFP Senior Executive Assistants.
• Be a self-motivated, resourceful problem solver, proactive, accountable and responsible for own workload.
• Take a proactive approach and be able to prioritise and manage high volumes of work.
• Demonstrate a high level of attention to detail to deliver accuracy in outputs.
• Utilise internal and external networks to help solve problems and devise effective solutions.
• Excellent communicator, able to build and maintain collaborative working relations with all colleagues, clients and client secretaries where appropriate to the role.
• Exercise confidentiality, discretion and personal sensitivity in all aspects of the role.

As Team Secretary reporting directly to Julie Cason and working closely with other members of the team, you will be expected to:

• Develop strong, trusting and credible working relationships with senior staff on engagements, and other key business stakeholders where applicable
• Project manage and prioritise the completion of tasks to enable deadlines to be met.
• Manage diaries, using initiative to anticipate and resolve any conflicts which may include sensitivity to personal diary arrangements.
• Book travel arrangements using the online company booking system, ensuring efficient use of time and minimal expenditure.
• Arrange meetings, internally and externally, including Microsoft Teams calls.
• Screen and direct phone calls and distribute correspondence promptly.
• Assist with client liaison on behalf of Directors, Senior Managers and Managers where you will be required to take ownership of enquires, resolving or forwarding as appropriate.
• Letter and report drafting from template documents.
• Formatting of information for internal and external communication - memos, emails, presentations and reports and ensuring production of high-quality accurate documents according to Crowe brand templates.
• Organise and assist at a range of internal and external events.
• Update information on CRM as required.
• Deliver a consistently high standard of secretarial duties as required e.g. scanning, printing, expenses, post, IT requesting/ordering.
• Despatch invoices to clients when required.
• Provide support to NFP Senior Executive Assistants as required.
• To undertake other duties and responsibilities that may be reasonably required and support other employees/teams when business needs dictate e.g. reception/switchboard cover.

Each member of the Team is required to attend relevant team events and training. In additional individual should be motivated to seek continuous professional development opportunities in order to enhance and acquire knowledge, skills and expertise.

Person specification

• Experience gained from working in a medium/large fast-paced corporate environment preferred.
• Previous experience of working in an audit/financial services firm would be preferential but not necessary.
• Intermediate skills in Microsoft Word, PowerPoint, Excel, Outlook, Teams.
• Accurate typing skills.
• An interest in the social purpose organisations would be desirable.
• Flexibility required to work outside of normal office hours when circumstances arise
• Flexible working arrangements would be considered but the expectation would be a minimum of 2 full days in the office per week.