Tech Support Analyst / Helpdesk - Carousel Consultancy Ltd : Job Details

Tech Support Analyst / Helpdesk / Service Desk - Manchester / Hybrid - up to £31k+ great benefits

• Helpdesk Analyst / Service Desk Support role
• Tech department of law firm
• Excellent knowledge of Windows 11 and Office 365 is required
• Shift basis (between 8am - 6.30pm)
• 9 day fortnight option available
• Hybrid working - 2 days in the office
• Great benefits package

We have a great opportunity for an experienced Helpdesk / Support Desk Analyst,with knowledge and experience of Windows 11 and Office 365, to join a leading national law firm in their Manchester office.

Reporting to the Service Desk Manager, the Tech Support Analyst will offer hands-on and remote support to all staff both in the Manchester office.

You will provide day-to-day operational support for tech systems and users, therefore we are looking for someone with previous experience providing Helpdesk / service desk support and success in troubleshooting tech issues.

What’s on offer?

Our client is extremely proud of their unique culture and fun, fast-paced environment; they truly value their employees, providing the support, management and training opportunities individuals need to reach their full potential and ambitions.

• Competitive salary (dependent on experience)
• Hybrid working - 2-3 days per week in the office
• Discretionary bonus schemes
• 25 days annual leave
• Life Insurance
• Private Healthcare
• Pension Scheme
• Gym Subsidy

And more

Hours: The standard working hours are 7 hours per day, 5 days per week on a shift basis between 8am and 6.30pm; 9 day fortnight option is available, working 7.75 hours per day.

Key responsibilities as the Tech Support Analyst will include:

• Providing hands-on and remote technology support to all staff
• Systems operational support
• Application support
• Testing
• Change control and documentation production
• Explaining technical issues clearly and effectively to non-technical staff
• Troubleshooting iOS, Windows Laptops and Android devices
• Active directory administration
• Installing and troubleshooting printers and network printing
• Assisting with video and voice conferencing on devices and AV in meeting rooms

And more.

What we’re looking for:

• Demonstrable experience in similar IT help desk / remote support roles
• Hands-on experience of troubleshooting issues
• Ability to liaise clearly and effectively with non-technical staff
• Excellent communication skills (spoken and written)
• Excellent knowledge of Windows 11 and Office 365
• Service Management tools
• Experienced in MDM (Mobile Device Management) and troubleshooting iOS, Windows laptops and android devices
• Knowledge of Document Management Systems
• Knowledge of installing and troubleshooting printers and network printing
• Understanding of video and voice conferencing device and AV equipment
• Relevant technology qualification is highly desirable
• Highly organised, proactive self-starter
• Excellent attention to detail and accuracy
• Ability to work the shift hours as listed and travel to Leeds office if required

Interested in this IT Helpdesk role?

If this contract role is of interest to you and you have the experience that we’re looking for please submit your CV ASAP, quoting 'DH - Tech Support Analyst - Law Firm’