Technical Account Manager - Reed : Job Details

• Location: Outskirts of Cheltenham
• Job Type: Permanent, Full-time (Fully office based) 
• Salary: £24,000-£26,000 DOE

My client, who are a rapidly expanding British manufacturer and a leading seller of renewable energy systems, are seeking a Customer Care Advisor to join their award-winning team.

If you are a customer focused individual with a passion for sustainability and you are looking to join an innovative business, then look no further!

• Serve as the first point of contact for customers and occasionally installers, providing outstanding service through phone, email, chat, and social media.
• Address customer inquiries with promptness and professionalism, ensuring high customer satisfaction.
• Actively listen to customers, understand their needs, and provide appropriate solutions.
• Efficiently identify and resolve customer issues, escalating complex problems when necessary.
• Follow up with customers to ensure complete resolution and satisfaction.
• Maintain a comprehensive understanding of our products and services to provide accurate information.
• Build and maintain strong customer relationships to foster loyalty and retention.
• Record all customer interactions accurately in our CRM software.
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.
• Collaborate with team members, sharing knowledge and best practices.
• Participate in team meetings and professional development opportunities.
• Support colleagues during peak periods and high-volume situations.
• Proactively seek ways to improve customer service processes and workflows.
• Stay informed about industry trends and customer service best practices.

• Passion for delivering exceptional customer experiences.
• Proactive approach to problem-solving with a commitment to customer satisfaction.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills and the ability to build relationships with customers.
• Proficiency in CRM software and a good understanding of customer service processes.
• Willingness to learn and adapt to product changes and updates.
• Ability to work collaboratively and support team objectives.

• Competitive salary and performance-related bonuses.
• Opportunities for professional growth in a leading company.
• Be part of a team that values innovation and customer-focused solutions.
• Contribute to a greener, more sustainable future.