Technical Customer Administrator - Search : Job Details

TECHNICAL CUSTOMER ADMINISTRATOR

Purpose of this role* To provide quick and efficient support to our customer queries. * Ensure all queries are dealt with by the correct department in a timely manner. * Work with our Quality manager to investigate Customer Claims and how to reduce these using our quality system.Primary Functions* Speaking or emailing customers or suppliers.* Working with our Sales, Design, Technical and Production team to support our customer's needs.* Working with our Service department to arrange site visits if required.* Arranging customer visits / inspections with the factory.* Logging all Customer Claims on our system and making sure they are closed out correctly and in a timely manner.* Working with our Documentation Control team to make sure any document requests are dealt with.* Using our Quality / NCR system to reduce Customer Claims in for the future. This will include holding meetings with the relevant departments.

• Personal Characteristics

* To have a strong character and show good leadership qualities. * Preferably an engineering background.* Good communication skills * To be self-motivated and proactive* Be capable of handling difficult situations and working well under pressure. * Have strong work ethic to set the standard to all colleagues for behaviour, productivity, and conduct.* Willingness to be flexible with day-to-day role and working hours.The Customer Service Engineer role is a vitally important role to ensure the success of W&W. You are expected to be flexible with your duties and to perform whatever is reasonably asked of you to ensure the company's production commitment is met.

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