Technical Events Manager - UK - CREATIVE PERSONNEL Ltd : Job Details

Position: Technical Events ManagerLocation: UK, England

Role Overview:The Technical Events Manager serves as the key technical liaison between clients and the venue, ensuring optimal solutions are delivered. This role demands both technical proficiency and strong organizational skills to manage a wide range of projects effectively. The position involves various responsibilities, including sales, account management, customer care, technical support, and maintenance within the hotel/venue setting.

Key Responsibilities:

• Act as the primary point of contact for clients, ensuring all customer expectations and requirements are met on a day-to-day basis.
• Collaborate with technicians to prepare, rig, and de-rig equipment before events, remaining on-site to address any technical issues as they arise.
• Proactively engage with clients well in advance of their events to explore sales opportunities, interpret technical needs, and arrange meetings to discuss requirements.
• Develop and maintain a portfolio of standard set designs and visuals to help clients envision the potential of specific spaces.
• Maximize sales opportunities by upselling services, such as production and video editing, to increase revenue from conferences and events.
• Participate in discussions about lost business and suggest strategies to improve capture rates.
• Monitor sales files to review upcoming groups and ensure sales processes are followed.
• Foster strong relationships with the sales team to maximize new leads and educate them about all available services, introducing incentive schemes to encourage lead generation.
• Develop a client database for the hotel/venue, follow up with clients post-event to secure future business, and gather feedback to enhance service delivery.
• Ensure all responsibilities are managed within budget, negotiate preferential rates, and prioritize the use of in-house services before outsourcing.
• Collaborate with the hotel team and Sales & Marketing in London to develop sales and marketing materials specific to the hotel/venue, increasing awareness and exposure.
• Attend and report to weekly staff meetings at the hotel/venue to maintain clear communication at all stages of event planning and execution.
• Build strong relationships with hotel/venue staff, including the sales, banqueting, and front-of-house teams.
• Create development plans with hotel teams to enhance service levels, addressing and resolving any concerns or complaints from the hotel or customers.
• Maintain strong connections with the London team and other sites to ensure full support is provided by front-of-house and warehouse teams.
• Participate in regular meetings with the London office to ensure all delegated tasks are completed effectively, meeting deadlines and objectives.
• Standardize information systems to clearly track equipment movements, quotations, and turnover reporting between the local office and the hotel.
• Develop dry hire shows and large-scale events, participating in the tender process and pre-production for new/existing clients, ensuring projects are managed by appropriate parties.
• Build long-term customer loyalty by converting one-off hotel corporate events into established client accounts.
• Monitor competitor activity of production companies using the hotel, approaching clients to target future business opportunities.
• Delegate technical responsibilities to on-site technicians, ensuring all tasks are completed within deadlines.
• Manage technician shifts effectively, optimizing resource allocation and offering support to sister hotels.