Technical Helpdesk Analyst - IF Recruitment Ltd : Job Details

Our client a global enterprise that is disrupting the telecoms market has an opening for a Technical Helpdesk Analyst / Helpdesk Technician for a 6-month project.

Responsibilities:

• Take incoming calls from alarm engineers, alarm companies and alarm receiving centres.
• Manage incoming emails
• Manage tickets on Salesforce from an incident management perspective, taking through from initial logging to resolution.
• Chase resolving teams for resolutions in a timely manner.
• Line tests on PSTNS, Broadband faults.
• Assist with install of new devices
• Work with alarm company engineers to diagnose and troubleshoot faults
• Arrange for replacement devices to be sent out.
• Managing tickets for CCTV surveillance, same as above.

Required Skills:

• Network and telephony experience (Open Reach/Exchanges/PSTN/ADSL/Ping tests/Dial tone checks - anything telephony networks would be a massive advantage)
• Experience of working in a service desk environment, managing calls/emails/ticket logging
• Good customer service skills.

The successful candidate will be required onsite 3 days per week.