Technical Lead, Service Asset and Configuration Management - Appcastenterprise : Job Details

Join us as a Technical Lead in Service Asset and Configuration Management

• We're looking for a Technical Lead to join us in shaping our Service Asset and Configuration Management (SACM) practice to support the bank through innovation and technological advancement
• You'll ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• With a broad spectrum of technology at your fingertips, you'll help to put the bank at the forefront of innovation by simplifying our services and creating the best experience possible

What you'll do

As an Technical Lead, you’ll be assisting with delivering a robust production management service for SACM. You’ll be maintaining the platforms’ operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.

Day-to-day, you’ll be:

• Leading key initiatives to drive maturity of SACM related process across the bank, ensuring standards and controls are understood and monitored
• Driving the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps and seeking out opportunities to simplify the platform architecture and services whilst guarding against introducing new complexities
• Encouraging innovation with key SACM toolsets, such as ServiceNow and Flexera, to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are deliver and support customer outcomes
• Developing, maintaining and improving controls in line with technology disruption risk standards
• Planning and executing work within the platform and making sure that feature development requests from cross platform initiatives are clearly understood and prioritised
• Articulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the teams to understand and focus on customer outcomes

The skills you'll need

Innovation and customer experience sit at the heart of this role, so we’re looking for someone with knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

You'll also bring:

• Technical knowledge, including FlexeraOne, ServiceNow CMDB and common Service Data Model, Cloud service providers such as AWS, Google or Azure
• IT Asset management and configuration management experience
• ITIL Foundation certification
• Knowledge of key SACM processes and controls
• Excellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management level
• Good collaboration and stakeholder management skills
• A solid background working in an Agile or DevOps environment with continuous delivery and continuous integration