Technical Sales Support Coordinator - Reed : Job Details

Technical Sales Support Coordinator Role

To provide after sales support to an international customer base. We are seeking an experienced and diligent individual with a good track record of working in the scientific or engineering industries.

You will be working in a small, dynamic team, so it is important that you are flexible and self-motivated. The majority of customers are scientists and engineers, so some background and interest in science or engineering is desirable but not essential.

Key areas of responsibility:

• Screening and logging customer enquiries including phone calls and emails
• Answering after-sales support cases, or escalating to the correct member of staff
• Keeping track of the progress and communicate internally and with customers
• Liaising with other departments on administrative matters of mutual importance
• Generating repair/service quotations
• Ensuring service orders are checked and released by the Sales Team / Production within agreed timeframe
• Monitoring repair turn around and keeping customers updated
• Coordinating various exhibitions and marketing events
• Providing administrative support to the Sales Team when required

Knowledge, skills and experience:

• Experience in after sales support for technical or scientific products
• Proficiency with CRM software and Microsoft Office
• Knowledge of administration recordkeeping practices
• Outstanding organisational and multitasking skills
• Excellent written and verbal communication skills, as well as customer service skills
• Excellent interpersonal skills and a proactive approach towards problem-solving