Technical Support Advisor - Appcast Enterprise : Job Details

What you will do

Johnson Controls are global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet!

We are pleased to open a position for a skilled Support Technician to join our Remote Operating Centre (ROC) and be part of our great ADT team. Our team supports over 300,000 customers annually, making sure they are safe and secure with a working alarm system.

We offer on-going training, job security and career development within a business that really does offer opportunity locally, nationally and globally.

What we offer

• Competitive salary and overtime paid on top

• Ongoing training and career development within a business that really does offer opportunity locally, nationally and globally.

• Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

• Career development through various career ladders programs

• Dedication to safety through our Zero Harm policy

• Access to business resource groups

How you will do it

The ROC (Remote Operating Center) operates 24 hours a day and is the most adaptable and versatile operational department within the company.

This is a phone based, security system support position that provides technical support to the field engineers and customers. This is a full time, office-based role (M40) on a day shift (start & finish variable), and will include working weekends.

In this role you will be:

• Diagnosing and troubleshooting security alarm faults.

• Using a broad range of monitoring and programming software.

• Providing a high level of customer service to external residential and commercial customers.

• Dealing discreetly with bespoke and high security customer requirements.

• Assisting field engineers to ensure remote connectivity to alarm systems.

What we look for

Required

• An interest in problem solving.

• Excellent communication skills are essential.

• The ability to relay technical information to a non-technical audience.

Preferred

• Experience in a technical problem solving will be advantageous.

• Experience in over the phone customer service.

• Background in customer services.

Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

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