Technical Support Analyst - INTEC SELECT LIMITED : Job Details

Technical Support Analyst – AD / Azure / Office 365 - £25-30,000 + 15% Bonus – On-site / EssexOverview:An excellent opportunity is available with our client, an established business within their industry, embarking on a significant transformation program.  They are looking to hire 3 x Technical Support Analysts to provide customers, both internal and external, with outstanding service and support. You will be required to proactively resolve and escalate incidents and service requests raised in the ITSM system, as well as responding effectively and efficiently to emails and phone calls.  The ideal candidates will be experts in end-user computing and devices and be able to offer excellent technical support for all hardware, software and network-related issues.Role & Responsibilities:

• Provide high-quality technical support via phone, email, and chat, ensuring timely resolution of issues
• Taking ownership of incidents and service requests and escalating when necessary
• Responsible for installing, configuring and maintaining hardware and software across a range of devices
• Diagnose and troubleshoot software and hardware problems, including operating systems, networking, and application-specific issues
• Collaborate with development and engineering teams to identify and resolve recurring issues
• Provisioning and managing user accounts and permissions, including onboarding and offboarding staff
• Configuration of new accounts and provisioning new hardware
• Hands on support for customers onsite based on a weekly rota
• Provide training and guidance to users on product features and best practices

Essential Skills & Requirements:

• Strong knowledge of Microsoft Azure, Active Directory, Exchange and Office 365
• Previous experience offering technical support in a similar role
• Demonstratable experience troubleshooting effectively with Windows operating system
• Effectively resolving issues via phone, email and in person
• Ability to work independently and as part of a team in a fast-paced environment
• Ability to prioritise workload and manage multiple tasks at once
• Demonstratable knowledge of IT Service Management frameworks (ITIL, COBIT)
• Excellent communication and interpersonal skills, with a strong customer-focused mindset
• Problem-solving skills with a keen attention to detail

Package:

• Salary up to £30,000
• 15% bonus potential
• Benefits package

Technical Support Analyst – AD / Azure / Office 365 - £25-30,000 + 15% Bonus – On-site / Essex