Technical Support Analyst - ICP Search : Job Details

Technical Support Analyst - Join a Growing IT Team at an Innovative Non-Profit!

Hybrid working pattern.

We’re looking for a dedicated Technical Support Analyst with hands-on 1st and 2nd Line Support experience of Macs and Windows devices as well as experience with Google Workspace in a professional environment. If you’re passionate about technology and want to make a difference while helping users in a dynamic environment, this role is for you.

Key Responsibilities:

• Support & Troubleshooting: Handle service tickets promptly and in line with SLAs, supporting users in a mixed Windows and Mac environment.
• System Maintenance: Build and maintain laptops and desktops, manage user accounts, and ensure security protocols are met.
• Software Management: Install and update software as needed, with an eye for detail and security.

Required Skills:

• Experience with Windows and Mac: Prior experience supporting both operating systems in a professional setting.
• Familiarity with Google Workspace & Slack (desirable): Knowledge of Google Workspace required, Slack is a plus, but not essential.

This is a fantastic opportunity to work with an organisation committed to making a positive impact in the world while developing your technical skills in a supportive, growth-oriented environment.