Technical Support Analyst - Appcastenterprise : Job Details

Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Temporary (Fixed Term)

Position Overview:

Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a Technical Support Analyst to join our team on a fixed term contract for 9 months.

Job Description:

Reporting to the Technical Support Team Lead, the Technical Support Analyst will provide onsite tier 2 technical assistance for all aspects of Desktop Services. This role involves working with key users in branches and departments to solve complex support issues, coordinating hardware and software upgrades, and providing elevated support to the executive level within the region.

Responsibilities

• Tier 2 Technical Support: Provide specialized support for PC hardware, printers, A/V technology, mobility devices, and desktop software, including clear documentation and communication.

• Project Support: Provide technical expertise for desktop-related projects.

• Upgrades and Enhancements: Implement and coordinate hardware and software upgrades.

• Smart Hands Support: Assist with provisioning and supporting IT technologies in regional branches.

• Asset Management: Manage regional branch IT assets and coordinate the asset refresh process.

Knowledge, Skills and Experience:

• Relevant experience in IT support in a medium to large organization.

• Post-secondary education in a related discipline and certification in Information Technology, MCSE and MCSA certifications are an asset.

• Proficiency in PC hardware, Windows operating systems, mobile technology, MS products, encryption technology, networks.

• Excellent documentation and communication skills.

• Ability to prioritize and manage time in a high-demand environment.

• Ability to work independently and in a team with minimal supervision.

• Highly organized with strong attention to detail.

What We Offer:

In addition to a competitive salary, 25 days holiday, and up to 7% pension, you will benefit from:

• A comprehensive benefits package

• A supportive and collaborative work environment

• Opportunities for professional growth and development

Why Join Us:

At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.