Technical Support Analyst - O365 - Crimson : Job Details

Office 365 Technical Support Analyst - Intune

Walsall - On site

Up to £36,000 P/A

Office 365 Technical Support Analyst required for a leading client based in Brownhills. Our client is currently seeking a skilled Office 365 Technical Support Analyst with Intune experience to join their dynamic IT team. You will be responsible for providing top-tier support and technical expertise within our clients Office 365 environment. You will play a critical role in ensuring seamless operation and maintenance of Office 365 applications, with a particular focus on Intune for device management, configuration, end-user support, troubleshooting, and managing updates.

Key Skills:

• Strong experience supporting technical installations and configurations of all aspects of Office 365 tools deployment.
• Strong experience providing updates via Intune
• End User Management experience
• Trouble shooting
• Working with Infrastructure to design and maintain processes for colleague and store devices.
• Can identify, diagnose, and resolve incidents within the Office 365 environment.
• Ability to document solutions and keep support documentation up-to-date
• Working with project teams to onboard new solutions into the support framework
• Engaging with third parties to ensure smooth implementation into the Office 365 processes and governance.
• Can collaborate with third-party vendors who support our systems, including logging incidents and ensuring resolution within agreed SLAs.
• Strong experience providing necessary IT training to end-users as needed to enhance their proficiency with Office 365 tools.
• Liaising with internal teams within the business to address issues and support business challenges as required.
• Able to identify and complete root cause analysis for common issues and propose solutions to reduce the number of support calls.
• You provide suggestions for improving support services and processes.
• Attending the clients or supplier sites as required to assist with resolving support issues.
• Supporting the installation or removal of technology equipment.
• Maintenance of the device asset list in near real-time using Office 365 tools and report on any issues.

Interested? Please submit your updated CV to Lucy Morgan Crimson for immediate consideration.

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Crimson is acting as an employment agency regarding this vacancy