Technical Support and Aftersales Manager - Hendron Pearce Ltd : Job Details

Do you feel like a cog in a machine? That's fine for many, yet not for you. Or perhaps you want to make more of an impact and be recognised for it.

This is a key hire that supports 25% growth through improving support and training for dealers, distributors and customers.

The company manufactures agricultural machinery that stands out through simplified design that improves usability, robustness, servicing, fault diagnosis and repair.

Including the only hybrid engine technology in the market, developed from a commitment to sustainability.

You’ll be responsible for:

• Technical support with help from a 1st line administrator. Areas include mechanical, electrical and engines (petrol and diesel hybrid) (60%)
• Design, improve and deliver product training. Could be in person, online, or instructional videos, with support from the team (30%)
• Manage the parts and warranty process, which is mature, with commercial opportunity (10%)
• Full job description, person specification and candidate pack available

They are realistic about what’s achievable and can work to your strengths.

You’ll join a collaborative business of 56 people, with an in-it-together spirit. A team bound by common values, who enjoy and take pride in what they do, and supportive leadership that treats their people decently.

When people do well there, they tend to develop professionally and be rewarded for it.

You can expect:

• Salary budgeted £40k to £42k. Happy to discuss if your expectations are different.
• Company vehicle
• Profit related bonus
• 23 days holiday, pension, life insurance, employee support schemes etc

About you:

• Technical knowledge of engines, hydraulics and electrical systems. Possibly in an agricultural or automotive dealership, or within a manufacturer.
• A technical support professional, capable at training, customer-focused
• Keen to learn and find improvements
• Able to travel one or two days a week

We are open-minded about your transferrable experience, provided you are able to fulfil the role.

Please note, the employer is not able to sponsor a visa, so you’ll need unrestricted right to work in the UK.