Technical Support Assistant - Si Recruitment : Job Details

My client is seeking a Technical Support Assistant for an immediate start. As a key member of the Technical team, you will play an essential role in supporting the Technical Manager with various technical activities. This role requires strong IT skills, effective communication, and a proactive approach to maintaining food safety, quality, and customer standards.

Responsibilities:

• Assist the Technical Manager in delivering technical support across the organisation.
• Complete and monitor Key Performance Indicators (KPIs).
• Manage and deliver Technical Training Modules for team members.
• Provide support during customer or third-party audits.
• Manage and communicate Non-Conformances identified in audits or third-party testing.
• Participate in the continuous improvement and rationalisation of paperwork across all departments.

Skills and Requirements:

• Thorough understanding of quality systems to ensure food safety, quality, legislative compliance, and customer requirements are consistently met.
• Strong practical IT skills, including experience with internal and web-based customer systems.
• Effective communication skills to interact positively with teams and stakeholders.
• Ability to work collaboratively within the factory environment.

Benefits:

• An opportunity to broaden your knowledge of technical and customer needs.
• Exposure to continuous improvement initiatives and system development.
• A supportive and engaging environment to enhance your skills and career growth.