Technical Support Engineer - Bennett & Game Recruitment : Job Details

Access Control Technical Support Engineer required. Our client is a global manufacturer who specialises in electronic gates and access controls security systems. They are now looking for a Technical Support Engineer due to the growth of the business, to work in their Durham offices.

Successful candidates will have an in-depth knowledge in access controls and will also provide technical support, troubleshooting assistance and provide resolutions to customers via email and telephone.

Access Control Technical Support Engineer Position Overview

• Provide technical support and troubleshooting assistance via telephone and email to resolve customer and partner issues.
• Technical Support providing technical advice to external customers, internal and external staff.
• Technical Files maintaining technical and drawing files on products
• Maintain and update internal CRM Support ticket database accurately
• Provide suggestions for improvement of practices within the Company

Access Control Technical Support Engineer Position Requirements

• 3+ years experience using access controls in a similar company/ position
• Excellent customer service
• Working knowledge of Microsoft office

Access Control Technical Support Engineer Position Remuneration

• Salary: £30,000- £40,000 (potential negotiation DOE)
• Working hours: 8:45am - 5:15pmHoliday package: 22 days + 8BH
• Remote working
• Private Healthcare
• Cash Plan for health
• Pension
• Training
• Death in service
• Bonus

Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.