Technical Writer, Technical Author - Jam Management Consultancy Limited T/A JAM RECRUITMENT : Job Details

Technical Writer - RoboHelp, Microsoft Office, and Adobe Acrobat, SE England,

Our clients are looking for an experienced Technical Writer to produce, review, and update technical documentation and instruction for end-users, enabling them to maximise their use of the storm platform.

Star qualities for the position

Instructional manuals and user guides

• Write instructional manuals for platform users.
• Ensure written instructions are clear, organised, and easy to follow.
• Create graphics and diagrams as required to best demonstrate system usage and functionality.
• Maintain a thorough understanding of the audience for the required documentation.
• Interpret technical information and adapt it for different audiences, as required.

Standards, processes and continuous improvement

• Meticulously follow style and document guides/standards.
• At all times follow the review and publishing processes.
• Edit existing content to conform to any updated standards as well as to improve clarity.
• Plan content for future platform developments.
• Be actively involved in testing phases to ensure documentation is accurate, complete, and clear.
• Contribute to and propose improvements to documentation and processes.

Business Support

• Maintain the Business Management System by updating existing and adding new processes, procedures, and work instructions.
• Contribute to business responses to RFP or other bid/tender processes.
• Attend pre or post sales meetings with prospective clients to understand requirements etc.

The successful candidate will demonstrate:

• A Bachelor's Degree in Engineering, Computer Science, or another relevant subject. 2:1 or above.
• 2-5+ years of software technical writing experience.
• Substantial proof reading/copy experience.
• A genuine understanding of technical subject matter.
• Excellent written communication skills.
• A proven ability to translate technical information into everyday language.

In addition, the following experience would be beneficial:

• Experience of working in an agile environment or with SCRUM processes.
• Experience of using RoboHelp, Microsoft Office, and Adobe Acrobat.
• Familiarity with web technologies: HTML, XML, Flash, JavaScript.
• Experience with graphic programs such as Visio, Fireworks, and Photoshop.
• Experience of managing translation projects