Telecoms Billing Specialist - Reed : Job Details

Reed Accountancy are partnering with a growing technology business to recruit an experienced Telecoms Billing Specialist to join their UK finance team.

This is a hybrid role with a requirement to work in the office just 4 days per calendar month.

The successful candidate will be responsible for various billing-related activities, ensuring that monthly billing processes are completed accurately and efficiently.

Key Responsibilities:

• Conduct pre-billing checks
• Generate customer invoices
• Address customer invoice queries and disputes
• Generate and review management reports
• Assist with migration to new billing systems
• Perform billing for various services

Specific Responsibilities:

• Process billing notices
• Upload customer orders and billing information
• Ensure all billable activities are included on invoices
• Validate billing details
• Load call data records and resolve any issues
• Load external records required for invoicing
• Run pre-billing previews and correct as necessary
• Run variance reports and address any errors
• Complete final pre-bill checks
• Generate and issue invoices
• Upload invoices to accounting systems
• Update customer records as needed
• Maintain and update tariff tables
• Liaise with service providers to ensure rate cards and location maps are current
• Conduct revenue assurance activities
• Generate monthly management reports
• Assist with tax provisioning

In addition to proven experience in a senior Billing role within the telco industry, the ideal candidate will demonstrate the following qualities, skills and experience:

Personality: Self-driven with a positive outlook and attention to detail. A critical thinker who assesses their own performance. Mature, credible, and comfortable dealing with senior executives. Reliable, tolerant, and determined. An empathetic communicator who can see things from others' perspectives.

Presentation: Well-presented and professional. Keen for new experiences, responsibility, and accountability. Able to work well with others and be a team player.

Specific role skills: Able to empathize with customers and diffuse difficult situations. Capable of analyzing billing problems and formulating appropriate solutions. Able to think creatively about customer problems while using a structured thought process. Considers the impact of decisions on both the customer and the company. Capable of building rapport with customers. Possesses appropriate communication skills to provide clear and concise support, with literacy and numeracy skills to complete work activity logs. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.

Technology: Must have excellent Excel skills and be adept in the use of MS Office. Good knowledge of Windows Operating Systems and various tools and systems. Basic SQL knowledge is preferred.

Communication:  Ability to read, analyse, and interpret general business reports. Ability to create reports and effectively present information and respond to questions from managers, clients, and customers.

If you are an experienced Biller looking for an exciting new challenge in a role that will afford you lots of autonomy and career development, we look forward to hearing from you.